Shipping policy
SHIPPING POLICY
Shipping Policy/Domestic Shipping Policy
Thank you for visiting and shopping at Diana Dupre's Hand Painted Glassware & More. Following are the terms and conditions that constitute our Shipping & Return Policy.
Shipment Processing Time
All orders are processed within 7- 10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Regular shipment times do not apply to custom and special order items.
Shipping Rates/Overnight Shipping
- Shipping charges for your order will be calculated and displayed at checkout.
- Overnight delivery is not currently only available. Please email us for expedited mailing options.
- Delivery delays can occasionally occur.
- SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24/48 hours.
Damages
Diana Dupre's Hand Painted Glassware & More is not liable for any products damaged or lost during shipping. Orders shipped through the USPS PRIORITY will be insured for $50.
You are responsible to file the claim with USPS, we are not responsible for lost packages during transit. We are not responsible to shipments sent to forwarding services or companies. If you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment. We are not responsible for weather related damages or delays. Once the package leaves our hands it is out of our control.
You can file your damage claim directly through their website at:
https://www.usps.com/help/claims.htm
If your order was through another carrier, please contact us immediately at .
International Shipping Policy
Please contact us at dianaduprepaints22@gmail.com if you would like to inquire about shipping outside of the continental United States. Limited international shipping options are available, and will be charged according to weight and location.
Covid Delays
Please note that there may be delays due to the Covid-19 pandemic, which may result in your shipping times being longer.
Shipping Charges
Please note that there may be some items that do not qualify for free shipping. Such items are excluded from our free shipping and standard shipping rates will apply.